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Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Name, email address, and account credentials
• Content you upload or generate using our services
• Payment information (processed securely by Stripe)
• Communications with our support team

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and manage your account
• Send you important updates about our services
• Respond to your questions and provide support
• Ensure the security and integrity of our platform

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist in our operations (under strict confidentiality agreements)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt out of marketing communications
• Request a copy of your data

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@copy-boss.com

Acceptance of Terms

By accessing and using CopyBoss services, you accept and agree to be bound by the terms and provision of this agreement.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on CopyBoss's website for personal, non-commercial transitory viewing only.

Service Description

CopyBoss provides AI-powered video analysis and content generation tools designed to help creators optimize their content for better engagement and performance.

User Responsibilities

You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account
• Complying with all applicable laws and regulations
• Not using the service for any illegal or unauthorized purpose

Payment Terms

Subscription fees are billed in advance on a monthly or annual basis. All payments are non-refundable except as required by law.

Intellectual Property

All content and materials available on CopyBoss, including but not limited to text, graphics, website name, code, images, and logos are the intellectual property of ZERRA Group Ltd.

Limitation of Liability

CopyBoss shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service.

Contact Information

For questions about these Terms of Service, please contact us at legal@copy-boss.com

How to Get Help

We offer multiple ways to get support:

• Email Support: hello@copy-boss.com
• Response Time: Within 24 hours
• Priority Support: Available for Pro subscribers

Common Issues

Video Upload Problems:

• Ensure your video is under 100MB
• Supported formats: MP4, MOV, AVI
• Check your internet connection

Analysis Issues:

• Make sure your video has clear audio
• Ensure the video is not corrupted
• Try uploading a shorter video segment

Billing Support

For billing and subscription questions:

• Check your account settings
• Review your payment history
• Contact us for refund requests

Feature Requests

We welcome feedback and feature requests. Please email us with your suggestions and we'll consider them for future updates.

Emergency Contact

For urgent technical issues affecting your ability to use the service, please include "URGENT" in your email subject line.